Parcel pickup terms and conditions

1.1 The Parcel Pickup Service is only available in conjunction with Other Australia Post Services and to users or customers who book the Service on the relevant pages of Australia Post’s website, using an Australia Post app for mobile devices (such as the Australia Post for Small Business App), or by phone.

1.2 The Parcel Pickup Service is only available in major metropolitan areas of Australia as identified on the Other Australia Post Service you are using, and you will be advised by the on-screen prompts of its availability in your location. Australia Post reserves the right to vary at any time the locations where the Parcel Pickup Service is available.

1.3 Parcel Pickups will only be made from premises which are clear and readily accessible, which are free from obstacles and hazards and at which any dogs are restrained. Australia Post reserves the right at its absolute discretion to refuse to pick up parcels from any premises which, on reasonable grounds are unsafe, inaccessible or otherwise unsuitable.

1.4 The Parcel Pickup Service is only available for parcels:

(a) which are labelled with an Australia Post scannable barcode, including those ordered using Australia Post’s Online Sending Service,

(b) which are suitably and adequately packed, and

(c) which weigh less than 22 kilograms, or such other weight restriction notified to you on the website pages of the Other Australia Post Service you may be using when ordering a Parcel Pickup.

1.5 The Parcel Pickup Service is not available for the consignment of any Dangerous or Prohibited Goods. It is your responsibility to assess whether the contents of your parcel are, or may be, classified as Dangerous or Prohibited Goods. Australia Post provides information on the Dangerous & Prohibited items page and in the Dangerous and prohibited goods and packaging guide (PDF 1.2MB).

1.6 Australia Post reserves the right to change any element of the Service, including limiting the availability of the Service, restricting the Service to particular localities, cancelling the Service, or changing any fees or charges levied on the Service. Reasonable advance notice of all such changes will be given by Australia Post, including on the website of the Other Australia Post Service you may be using.

2.1 You may use the Parcel Pickup Service and book a Parcel Pickup using the relevant website pages of the Other Australia Post Service you are using and following the instructions provided. You will be advised by the on-screen prompts of your eligibility to use the Parcel Pickup Service as well as the conditions which apply.

2.2 Your parcel will be picked up between 8:00am and 3:00pm on the following business day, unless specified otherwise on the Other Australia Post Service you are using. If applicable, any alternate service level options will be made clear on the online instructions provided on the Other Service when booking the Service, as well as the conditions applicable to the service level option you have selected. 

2.3 Where your request to use the Parcel Pickup Service is accepted, you must ensure your parcel is available to be collected at your premises on the day and during the time window when the Pickup has been booked. Australia Post’s estimated delivery times for its services start from the time your parcel is picked up.

2.4 In certain situations, the Parcel Pickup Service may be cancelled or amended by you. If permitted, any request to cancel or amend can only be made by following the instructions provided on the relevant website pages of the Other Australia Post Service which you are using.

2.5 The Parcel Pickup Service is generally only available for pickups from premises where someone is in attendance. However, where specified on the relevant website pages of the Other Australia Post Service which you are using, the Parcel Pickup Service may be available for unattended parcels. Any parcel left for pickup at your premises while unattended must be left in a location as advised on your booking where it can be easily located by Australia Post, and any unattended parcels left at your premises for pickup are left at entirely your own risk.

2.6 The Parcel Pickup Service may be limited to a maximum number of parcels and a maximum aggregate weight at any one time, and if so, this will be made clear on the relevant website pages of the Other Australia Post Service which you are using.

2.7 You are responsible for ensuring that the postage for your parcel or parcels has been paid and for ensuring that your parcel is sufficiently and adequately packed.

2.8 Australia Post is entitled to refuse to pick up any parcel which doesn’t meet the requirements of these Terms and Conditions or which doesn’t otherwise match the description of the parcel that's been booked using the Parcel Pickup Service.

2.9 The Australia Post terms and conditions apply to the delivery of your parcel.

The relevant website pages of the Other Australia Post Service which you are using will advise you of the fees and charges applicable to the Parcel Pickup Service and the service level option you have selected (if any). We reserve the right to vary the fees and charges of the Parcel Pickup Service. If we determine that a fee should be varied, we will give you reasonable notice (such as by e-mail or on the Website of the Other Australia Post Services which you are using) of the fee that will be payable and the date on and from which the varied fee will apply.

4.1 To the maximum extent permitted by law (including the Competition and Consumer Act 2010 (Cth)), and subject to the Australia Post Terms and Conditions and clause 4.2 below, Australia Post will not be liable to you or to any other person (whether in contract, tort or otherwise) for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to loss or damage suffered prior to your parcel being picked up, in the course of picking up your parcel or any failure to pick up your parcel. This clause will not apply to any loss or damage arising directly from any fraud or wilful misconduct by or on behalf of Australia Post.

4.2 Where the law implies a warranty into these Terms and Conditions which may not lawfully be excluded (in particular warranties under the Competition and Consumer Act 2010) our liability for breach of such a warranty will be limited at our option, to any one or more of the following:

(i) in the case of goods, to any one of the following as we may determine: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring equivalent goods; or payment of the cost of having the goods repaired; and

(ii) in the case of services, to either supplying the services again or payment of the cost of having the services supplied again.

4.3 In requesting to use the Parcel Pickup Service and requesting that Australia Post pick up your parcel, you agree to indemnify Australia Post (and all of Australia Post’s subsidiaries, officers, employees, contractors and agents) against all losses, claims, actions, proceedings, damages, costs and expenses (including legal fees), arising from any liability it may have to the recipient of the parcel, including liability arising from the loss or damage of the article, but excluding any liability arising directly from any fraud or wilful misconduct by or on behalf of Australia Post.

5.1 Australia Post’s Tracking Services may be available with the Parcel Pickup Service, and the website of the Other Australia Post Service you are using will make this clear. If Tracking Services are available, the Tracking Terms and conditions (PDF 86kB) apply to this Service.

5.2 You acknowledge that, whilst we will use reasonable endeavours to provide accurate email and/or webpage notifications in support of this Service, there are circumstances beyond Australia Post’s control (such as technical faults) which may prevent you from receiving any or all notifications. You agree that a failure to provide notifications is not a breach of these Terms and Conditions and to the extent permitted by law, Australia Post accepts no liability in relation to a failure to provide any such notifications.