2023 Inside Australian Online Shopping Report
Our exclusive report helps you uncover the latest eCommerce data and trends to take your business to the next level.
Trends shaping the future of eCommerce in 2023
From effective strategies for building customer loyalty to tips on strengthening your supply chain and our 10-year outlook for eCommerce, the Inside Australian Online Shopping Report has all the data you need to build an eCommerce strategy that will help you stand out from the crowd.
Aussies spent a whopping $63.8 billion online in 2022
That’s 1.7%1 more than the year before (all that late night scrolling really added up). So, how do they shop?
The year of pampering our favourite furry friends
Pet products grew 21.6%1 compared to the year before. Could this be the purr-fect category to offer your customers?
Green is the new black, according to shoppers
56%1 of people would wait longer for deliveries to reduce their environmental impact. What do your shoppers say?
No two shoppers are exactly the same but after diving into the data, we’ve identified a small yet influential group of Australians (16%1 of households) who are responsible for 50%1 of the online shopping volume across the country. Meet Australia’s Super Shoppers and learn more about their online behaviours (and where you can find them!).
From picking the right shipping platform to sending sustainably, our blog provides you with the right tools to keep your business competitive in the Australian eCommerce landscape.
The Daily Routine share their tips for building a sustainably minded business
Shoppers are taking more interest than ever in where their goods come from. We speak with The Daily Routine about building a sustainably minded business that places customer values and authenticity at its core.
What does it take to build a winning eCommerce strategy?
In a competitive and sophisticated online market, it’s more important than ever to stand out from the crowd. With the help of insights from our latest Inside Australian Online Shopping Report, we explore what it takes to build a successful eCommerce strategy.
Your customers want you to build a customer loyalty program – here’s how
Customer uptake of loyalty programs has grown and shoppers know what they want to make them loyal to a brand. We share insights to help you build customer loyalty in your eCommerce business.
We’ve created an audio version of the report to make the latest eCommerce industry trends and research more accessible for everyone. Simply click the links below to listen to each section:
1 Data source: Inside Australian Online Shopping, Australia Post, 2023
