No more missed deliveries. Collect your parcels where and when it suits you – day or night.
A free 24/7 Parcel Locker is a secure storage space where you can pick up your parcel – day or night.1 You can also use it to send a parcel.2
Unlike a PO Box, a Parcel Locker is yours only while your parcel is in it. The one-time PIN sent to you opens your locker and also serves as your signature.
You can register for multiple Parcel Lockers at locations convenient to you. There are over 650 locations nationwide, including at selected train stations, petrol stations and Woolworths stores.
Sign up for a MyPost account to set up and manage your contact details and delivery and notification preferences.
Once you sign up, we’ll assign you a 10-digit Australia Post Customer Number (APCN).
Download our free mobile app to track your parcels3 and access delivery options.
Find a Parcel Locker location that suits you whether it’s close to home, work or somewhere in between.
Search for an address and then select ‘Parcel Locker’ as the type of location you’re looking for.
Save the Parcel Locker address as an alternative delivery addresses once you’ve verified your identity.
At the online checkout, enter your chosen Parcel Locker as your delivery address at the online checkout.
It will be a personalised address with your APCN in it.
Prefer checking out with PayPal? Just add the Parcel Locker address to your account settings.
You’ll receive an SMS or email when your parcel arrives at your chosen Parcel Locker.
Collect it any time within the next 48 hours. Just use the access code in your SMS or email to open the door.
If not collected from the locker within 48 hours, your parcel will be available for collection at a nearby Post Office.
Collecting missed deliveries1 from a Parcel Locker
If you’ve received a notification saying your parcel is in a free 24/7 Parcel Locker, find out how you can pick it up anytime, day or night.
If what arrives isn’t quite right, use a Parcel Locker to return it.2 As long as you have a prepaid Australia Post satchel or label, it’s good to go.
Here’s how it works:
Install a Parcel Locker at zero cost on your residential, business or commercial premises, for secure and convenient parcel collection and sending.
Still got questions? Try checking the Parcel Locker Help and Support.
1 Terms and conditions apply. Collection time limits apply. Fees and charges will apply to carriers other than Australia Post and StarTrack to lodge parcels under the Parcel Locker and Parcel Collect (Post Office) services. This cost may be passed on to customers.
2 Terms and conditions apply. Parcels must be appropriately packed in either a prepaid satchel or a box or satchel with a postage label. Parcels must be under 16kg and no larger than 39 x 36 x 64cm in size. Letters and standard mail is not accepted. The Express Post Guarantee does not apply to parcels sent using a parcel locker.
3 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service.
You have 48 hours to collect your parcel once it has arrived at a Parcel Locker, or 10 business days to collect once it has arrived at a Parcel Collect (Post Office) location. Post Offices will accept parcels up to 22kg and not greater than 105cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted. Please refer to the full terms and conditions for further details.
