These Terms of Use are 'Additional Terms' (as defined in the MyPost Account Terms of Use) that apply to our provision of, and your use of, the MyPost Deliveries Services. They are supplementary to the MyPost Account Terms of Use and the Australia Post Terms and Conditions which apply to the carriage and delivery of any articles lodged or collected using MyPost Deliveries Services.
Unless otherwise specified in clause 14 below, terms capitalised have the same meaning as set out in the MyPost Account Terms of Use.
By registering for and using the MyPost Deliveries Services, you agree to be bound by the terms and conditions set out in:
(a) these Terms of Use;
(b) the MyPost Account Terms of Use
(c) the Website Terms and Conditions
(d) the Australia Post Terms and Conditions
Unless otherwise stated in these Terms of Use, if there's any inconsistency between any of the above documents, the earlier mentioned document will take precedence to the extent of that inconsistency.
1.1 Registration. In order to access and use the Services, you must register through your MyPost Account.
1.2 Accuracy. When registering for the Services, you must provide us with accurate, complete and up-to-date information as requested on the relevant registration page. It is your responsibility to inform us of any changes to that information. You may do this at any time by accessing your MyPost Account page on the Website.
2.1 Accurate registration details and identity verification. We may use the registration details from your MyPost Account or MyPost Card to confirm your identity in order for us to supply the Services. For some Services we may require another form of identification or require you to undertake a further identity check (we’ll let you know if this is the case). If we receive a parcel to be delivered using the Parcel Locker or the Parcel Collect Service and the relevant address or photo identification details do not match your MyPost registration details, we may not be able to confirm your identity. In such circumstances, we may not be able to provide the Services or the Services may be delayed.
2.2 Notification. We'll let you know when a parcel has been dropped off in a Parcel Locker or delivered for collection to either a Parcel Locker, or to a Parcel Collect location by using the email address and/or mobile phone number provided to us for your MyPost Account. When we notify you that a parcel has been delivered, we'll tell you the date and time by which you'll need to collect the parcel. You acknowledge that if you choose not to receive communications from us, you won't be able to access and use the Parcel Locker or the Parcel Collect Services.
2.3 Compliance with our instructions. When you use the Parcel Locker and Parcel Collect Services, you must comply with all reasonable instructions and user guidelines issued by us in respect of those Services, including any signage at the Parcel Locker or Parcel Collect location.
2.4 Parcels from other carriers. We only accept suitable parcels from other carriers to our Parcel Locker and Parcel Collect locations if the parcels have been lodged by the carriers for delivery by Australia Post and are correctly addressed to the recipient's Parcel Locker or Parcel Collect location. To lodge parcels for delivery in the MyPost network, carriers must pay us for the service. StarTrack Express Pty Ltd ("StarTrack") is one of our subsidiaries, and parcels carried by StarTrack will be accepted for delivery to Parcel Locker and Parcel Collect locations. We've informed most other carriers of our policy and it is up to the carrier to decide if they wish to lodge parcels with us for delivery to Parcel Locker or Parcel Collect locations.
3.1 Unique access code for Parcel Locker Service. When you drop off a parcel in a Parcel Locker for lodgment with us, or when a parcel is delivered to a Parcel Locker that is ready for you to collect, we will issue you with a unique access code which must be entered by you in order to lodge or collect that parcel. You must keep that access code confidential and must not provide it to any other person. To the maximum extent permitted by law, we will not be liable for any loss, damages, costs or expenses incurred as a result of any unauthorised access to a Parcel Locker, or collection or removal of a parcel or other article, as a result of your failure to comply with this clause 3.1.
3.2 No dedicated Parcel Locker. You will not receive a dedicated Parcel Locker or Parcel Locker access code as part of the Parcel Locker Service. Subject to the other provisions in these Terms of Use, a parcel addressed to you will generally be placed in an appropriately sized Parcel Locker at the Australia Post facility that you have nominated where available.
3.3 Parcel Locker availability times. While some Parcel Lockers have 24/7 access, some do not, and you need to check whether the Parcel Locker which you wish to use suits your availability requirements. We reserve the right to change the availability times for access to any Parcel Locker at our absolute discretion.
3.4 Removal of Parcel Locker from service. We reserve the right to remove from service any Parcel Locker at any time in our absolute discretion, whether due to operational reasons or any other reason whatsoever.
3.5 Lodgement. When dropping off a parcel for delivery by us using the Parcel Locker Service, lodgement is deemed to have occurred at the time when a suitable parcel is collected by us from the Parcel Locker. We will use our reasonable endeavours to collect all suitable parcels dropped off in a Parcel Locker for carriage on the next business day. You will need to allow an extra day to the delivery guidelines as published on our website. You cannot drop off more than one parcel in a Parcel Locker as you will need separate Parcel Lockers for each one. To drop off more than one parcel, you will need to complete the process to obtain an access code for each parcel.
3.6 Express Post parcels. The Express Post guaranteed delivery times don’t apply to parcels dropped off at a Parcel Locker for subsequent delivery using our Express Post Service, and you need to allow an extra day to the Express Post guaranteed delivery times.
3.7 What articles can be lodged in a Parcel Locker. To be suitable for lodgement in a Parcel Locker for carriage by Australia Post, the article must:
(a) be a parcel that has been prepaid for carriage by post with the applicable postage paid imprint, stamp, label or barcode affixed on the parcel satchel;
(b) not exceed a weight of 16kg;
(c) not be prohibited for lodgement or carriage by post under Part D (Prohibited Goods) of the Australia Post Terms and Conditions;
(d) fit within the size limitations for the relevant Parcel Locker as may be notified by us from time to time;
(e) if dropping off international parcels for lodgement, a signed customs declaration sticker must be affixed to the parcel; and
(f) otherwise comply with our standard terms applicable to the lodgement and carriage of parcels in the Australia Post Terms and Conditions, and any other instructions or user guides we may publish or notify to you from time to time, including on any signage at a Parcel Locker location.
3.8 We may refuse to accept lodgement in a Parcel Locker. We reserve the right to refuse lodgement of any article dropped off in a Parcel Locker, in our absolute discretion, including, but not limited to, where the article:
(a) is a letter or standard mail article that can be delivered via ordinary post;
(b) is unsuitable for lodgement through the Parcel Locker Service because it:
(i) does not comply with clause 3.7;
(ii) requires the sender to confirm their identity at the time of lodging a parcel;
(iii) is not suitably packaged;
(iv) is damaged;
(v) is a product or service that requires another lodgement method to be used pursuant to the terms and conditions applicable to that product or service; or
(vi) does not comply with any other Parcel Locker Service conditions or instructions that we may publish or notify to you from time to time, including on any signage at a Parcel Locker location.
3.9 We may refuse delivery to a Parcel Locker. We reserve the right to refuse to deliver an article to a Parcel Locker, in our absolute discretion, including, but not limited to, where the article:
(a) is a letter or standard mail article that can be delivered via ordinary post;
(b) is unsuitable for delivery through the Parcel Locker Service because it:
(i) exceeds the maximum weight or size requirements for the Parcel Locker;
(ii) is in breach of Part D (Prohibited Goods) of the Australia Post Terms & Conditions;
(iii) requires the addressee or recipient to provide identity prior to Australia Post delivering the article;
(iv) has not been prepaid or otherwise has an amount payable on collection;
(v) is addressed incorrectly (for example, the name of the addressee, and the customer number or Parcel Locker address, do not match);
(vi) is not suitably packaged;
(vii) is damaged;
(viii) contains alcohol;
(ix) contains perishable goods;
(x) is a product or service that requires another delivery method to be used pursuant to the terms and conditions applicable to that product or service;
(xi) in the case of international parcels, the customs declaration is not present or has not been completed; or
(xii) does not comply with any other Service conditions or instructions that we may publish or notify to you from time to time, including on any signage at a Parcel Locker location.
3.10 Handling of Unsuitable Parcels. Any parcel which does not meet the requirements of clauses 3.7, 3.8 or 3.9 is deemed unsuitable for the Parcel Locker Service. You will be notified of any unsuitable parcel, using the email address and/or mobile phone number you have selected to receive tracking and other notifications, and such parcel will be handled as follows:
(a) unsuitable parcels dropped off for lodgement in our network may need to be collected by you from a reasonably proximate Parcel Collect Facility; and
(b) unsuitable parcels addressed to you for collection will be scanned as awaiting collection at a reasonably proximate Parcel Collect Facility for you to collect over the counter.
3.11 No guarantee of access or availability. The Parcel Locker Service is offered subject to availability at a given time. You acknowledge and agree that, to the extent permissible under law, we do not guarantee, warrant or represent that:
(a) there will be, at any given time, sufficient numbers of appropriately sized Parcel Lockers at the Australia Post facility that you've nominated to ensure that a parcel can be dropped off in or collected from a Parcel Locker at that nominated facility; or
(b) Parcel Lockers at any given facility will always be in service or otherwise available for use.
In such circumstances:
(i) if dropping off a parcel for lodgement, other parcel Lockers in the area may be available for drop off, or you could try later, or you could use alternate forms of lodgement (over the counter at a post office or at a street posting box); and
(ii) if it is not possible for us to load a parcel addressed to you for collection, a second attempt may be made to load the Parcel later, and if again unsuccessful, it will be scanned as awaiting collection at a reasonably proximate Parcel Collection Facility for you to collect
over the counter.
3.12 No signature on delivery. By using the Parcel Locker Service to send a parcel addressed to a Parcel Locker, you agree that notwithstanding any specific term in the Australia Post Terms and Conditions, we will not obtain or require a signature to evidence delivery of the parcel. The entry of a recipient’s Customer Account Number (or the required portion of it) and their unique access code will be evidence of delivery.
3.13 Relocation of parcel for collection. If you don't collect your parcel from a Parcel Locker by the date and time specified in the notification we give you, the parcel will be moved from that Parcel Locker to a Parcel Collect location. If you don't collect your parcel from the Parcel Collect location by the time specified in the notification, it will be returned to the sender.
4.1. When we may refuse delivery - Parcel Collect locations: We reserve the right to refuse carriage or delivery of an article to a Parcel Collect location, including, but not limited to, where the article:
(a) is a letter or standard mail article that can be delivered via ordinary post;
(b) is unsuitable for delivery to Parcel Collect locations because it:
(i) is larger than 105cm in one dimension;
(ii) is heavier than 22kg;
(iii) is incorrectly addressed (for example, the name of the addressee, and the customer number or Parcel Locker address, do not match);
(iv) is not suitably packaged;
(v) is damaged;
(vi) contains perishable goods; or
(vii) does not comply with our standard terms applicable to the carriage and delivery of parcels in the Australia Post Terms and Conditions or any other Service conditions or instructions that we may publish or notify to you from time to time.
4.2 Handling of Unsuitable Parcels. Any parcel which does not meet the requirements of clause 4.1 is deemed unsuitable for the Parcel Collect Service. You will be notified of any unsuitable parcel, using the email address and/or mobile phone number you have selected to receive tracking and other notifications, but you will nonetheless be able to collect such parcel. In the case of incorrectly addressed parcels, these will be returned to sender.
5.1 Deliveries to Post Office Boxes. MyPost Account holders may request that their parcels be delivered to their Post Office Box. Further details may be found at the Post Office Box webpage. Australia Post’s Post Office Box terms and conditions (PDF 143kB) (Schedule 14 of the Australia Post Terms and Conditions) apply to all parcels delivered to Post Office Boxes.
6.1 Safe Drop Service Deliveries. MyPost Account holders may request that their parcels be left in a safe location at their intended street address by using Australia Post’s Safe Drop Service. Further details may be found at the Safe Drop webpage. The MyPost Safe Drop terms and conditions apply to all parcels delivered using the Safe Drop Service.
7.1 Setting a Preference. MyPost Account holders have the option of setting the Safe Drop Service as their delivery preference for all eligible parcels addressed to a street address by selecting the Safe Drop Delivery Preference in MyPost Deliveries and following the prompts. If you elect to set this option, Australia Post will send an email confirmation to the email address provided to us for use with your MyPost Account. You may cancel your Safe Drop Delivery Preference at any time in MyPost Deliveries, however this will only affect parcels which haven’t yet been lodged in Australia Post’s network.
7.2 Deliveries in accordance with your preference. Subject to clause 7.3, if you set Safe Drop Delivery Preference, your parcels which are eligible for the Safe Drop Service addressed to a street address will be delivered in accordance with your Safe Drop Delivery Preference. Situations where your parcel will not be eligible for the Safe Drop Service include:
(a) parcels for which the sender has not provided Australia Post with either your email address or mobile phone number enabling them to be linked to your MyPost Account;
(b) parcels which the sender doesn’t permit to be left unattended; and
(c) where, in Australia Post’s reasonable opinion, there is no suitable place to leave your parcel in accordance with the MyPost Safe Drop terms and conditions.
7.3 Cancellation for individual parcels. You will have the ability to cancel your Safe Drop Delivery Preference in relation to individual parcels up to one hour before the time at which it is due to be delivered by selecting this option when you receive tracking notifications provided by Australia Post, or by selecting this option in MyPost Deliveries. Once cancelled, your parcel will revert to being delivered in accordance with the original delivery instructions, subject to any re-direction you may request under clause 8.
7.4 Application of terms & conditions. The MyPost Safe Drop terms and conditions apply to all parcels delivered using the Safe Drop Services.
8.1 In-Flight Parcel Re-direction. MyPost Account holders have the option of selecting an alternative delivery address for eligible parcels addressed to a street address, by selecting this option when you receive tracking notifications provided by Australia Post, or by selecting this option in your MyPost Account. An alternate delivery address may be an alternate street address, your registered Parcel Locker address, your registered Parcel Collect address or a Post Office Box.
8.2 Applicable to eligible parcels. In-flight Parcel Redirection is only available for parcels for which the sender has provided Australia Post with either your email address or mobile phone number enabling them to be linked to your MyPost Account, and parcels which the sender allows to be re-directed.
8.3 Applicable to street addresses only. The In-flight Parcel Redirection is only available for parcels addressed to a street address and is not available to parcels addressed to Parcel Lockers, Parcel Collect or to Post Office Boxes.
8.4 Delayed Delivery. Use of the In-flight Parcel Redirection service will result in delivery of your parcel being delayed. Australia Post will use reasonable efforts to advise you of a new estimated delivery date at the time you select your alternate delivery address.
10.1 Application of fees. We reserve the right to apply fees (or vary then-current fees) for the provision of one or both of the Parcel Locker or the Parcel Collect Services. If we determine that a fee should apply or should be varied, we will give you reasonable notice (such as by email or on the MyPost Deliveries Website) of the fee that will be payable and the date on and from which that fee (or the varied fee) will apply.
10.2 Fees for Services. Fees will apply to certain MyPost Deliveries Services that you select. These fees will be clearly displayed on the website and you'll be given the opportunity to review and accept the fees before being charged. The fees are subject to change from time to time.
10.3 Acceptance. Your continued use of the Services following the date we introduce or increase any fee will mean you accept and agree to pay the relevant fee in consideration of the continued provision of the Services.
11.1 Email and mobile phone notifications: Tracking Services in relation to parcels using the MyPost Deliveries Services will be provided using the email address and/or mobile phone number you have selected to receive tracking and other notifications. You warrant to us that the email address and/or mobile phone number you supply are your email address and/or mobile phone number or that you have the authority and consent of the owner to use and supply the email address and/or mobile phone number to us. On registration of an email address, an email may be sent containing a confirmation link to confirm the validity of that email address. You may also deselect an email address and/or mobile phone number from receiving notifications at any time, provided however that you always have at least one nominated email address and mobile phone number at any time.
11.2 Tracking information: Where we're supplied information from a participating merchant that does not exactly match your registered details, or where you supply an addressee's details and they do not match the addressee's registered details, we may not be able to provide a Tracking Service or you or your addressee may not receive complete or accurate tracking information or notifications.
11.3 No Guarantee: You acknowledge that while we will use reasonable endeavours to provide accurate track advice notifications as part of the Tracking Service, we do not guarantee you will receive any or all track advice notifications or track advice notifications in the correct order. Additional terms and conditions apply to our Tracking Service - please refer to Schedule 29 of the Australia Post Terms and Conditions.
11.4 Supply of information to us: In order to provide the Services, we need to collect and store certain information and Data from you, including information and data with respect to third parties, such as your selected retailers and addressees (Supplied Information). You warrant to us that you have the appropriate authority and consent to provide the information to us, and for us to use that information to provide the Services and to perform statistical and other analyses that are relevant to our business purposes in accordance with the licence you have granted to us under the MyPost Account Terms of Use.
11.5 Sharing of information: You acknowledge and agree we may share Supplied Information with your selected retailers. We will only share Supplied Information to the extent necessary to provide the Services or otherwise in accordance with the MyPost Account Terms of Use.
12.1 No warranty or guarantee. You acknowledge and agree that, to the extent permitted by law, and subject to clauses 13.1, 13.2 and 13.3:
(a) we make no representations, warranties or guarantees in relation to the availability, continuity, reliability, accuracy, currency or security of the Services, or any internet service provider services, unless specifically stated otherwise;
(b) we will not be liable if the Services, or any information obtained via the Services, are inaccurate, outdated or incorrect; and
(c) we are not liable if the Services are unavailable for any reason, including as a result of:
(i) a telecommunications interruption, delay, bottleneck, failure or fault;
(ii) negligent, malicious or wilful acts or omissions by third parties (including our third party service providers);
(iii) maintenance or repairs of the systems used in connection with the provision of the Services carried out by us or any third party service provider;
(iv) any circumstances outside our reasonable control; or
(v) services provided by third parties becoming unavailable.
12.2 Integrity and retention of Data. You acknowledge and agree that, to the extent permitted by law, and subject to clauses 13.1, 13.2 and 13.3, and the Australia Post Privacy Policy (which can be found at http://auspost.com.au/privacy.html), we make no representations, warranties or guarantees in relation to the integrity of the Data or length of time the Data will be retained by us.
13.1 Liability. To the maximum extent permitted by law (including the Competition and Consumer Act 2010) we exclude all liability whatsoever to you or any other person (whether in contract tort or otherwise) for any loss or damage of any kind that may be suffered as a result of any act or omission whether negligent or otherwise by or on behalf of Australia Post in connection with the use of any of the MyPost Deliveries Services or any other matter or thing relating to this agreement except to the extent that such loss or damage is incurred as a direct result of our fraud or wilful misconduct. This paragraph does not limit or exclude your rights under the Competition and Consumer Act 2010.
13.2 Limitation of Liability. Where the law implies a warranty into these Terms of Use which may not lawfully be excluded (in particular warranties under the Competition and Consumer Act 2010) our liability for breach of such a warranty will be limited at our option, to any one or more of the following:
(a) in the case of goods, to any one of the following as we may determine: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring equivalent goods; or payment of the cost of having the goods repaired; and
(b) in the case of services, to either supplying the services again or payment of the cost of having the services supplied again.
13.3 Indemnity. You indemnify us (and all of our subsidiaries, officers, employees, contractors and agents) against all losses, claims actions, proceedings, damages, costs and expenses (including legal fees) arising from any claim by a third party arising directly or indirectly out of or in connection with:
(a) your access or use of the Services; and
(b) any breach by you of: (i) these Terms of Use; or (ii) any Additional Terms applicable to providing a Service;
except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.
In these Terms of Use:
Article and parcel are defined in the Australia Post Terms and Conditions.
Australia Post, we, us or our means the Australian Postal Corporation.
Australia Post Customer Number means the unique Australia Post customer number issued to the relevant MyPost Account holder.
Australia Post Terms and Conditions means the Australia Post Terms and Conditions made pursuant to section 32(1)(b) of the Australian Postal Corporation Act 1989, which are available at http://auspost.com.au/general-terms-conditions.html.
Data means information and data, including personal information, that you provide to us for the purpose of maintaining your MyPost account and/or using the Services and any other data we may collect (such as user generated information or user behaviour information) which we may collect in accordance with our Privacy Policy.
Express Post is defined in the Australia Post Terms and Conditions.
In-Flight Parcel Re-direction means the service set out in clause 8.
MyPost Account Terms of Use means the "MyPost Account - terms of use" available at http://auspost.com.au/mypost-terms-of-use.
MyPost Deliveries Website means the “Deliveries” portal and associated pages accessible via website at http://auspost.com.au/parcels-mail/mypost-deliveries.html and other associated websites at which Australia Post provides the Services.
Parcel Collect Facility means a Post Office or other location designated by Australia Post where parcels can be collected by a customer using the Parcel Collect Service, which is more fully described at http://auspost.com.au/parcels-mail/parcel-collect.html.
Parcel Collect Service means the parcel collection service provided by us where certain parcels can be addressed to a Parcel Collect Facility for collection by a customer, which is more fully described at http://auspost.com.au/parcels-mail/parcel-collect.html.
Parcel Locker means an Australia Post parcel locker provided by us as part of the Parcel Locker Service.
Parcel Locker Service means the Parcel Locker service provided by us where certain parcels can be dropped off by a customer in a Parcel Locker for carriage by us, or can be addressed to a Parcel Locker for collection by a customer, which is more fully described at http://auspost.com.au/parcellockers.
Privacy Policy means the Australia Post Privacy Policy found at http://auspost.com.au/privacy.
Safe Drop Delivery Preference means the service set out in clause 7.
Self Matching Service means the service set out in clause 9.
Services and MyPost Deliveries Services means:
(a) the Parcel Locker Service;
(b) the Parcel Collect Service;
(c) Post Office Boxes;
(d) the Safe Drop Service;
(e) Safe Drop Delivery Preferences;
(f) In-Flight Parcel Re-direction; and
(g) Self Matching.
Tracking Service means a tracking service offered by us that notifies recipients of the delivery status of certain articles subject to the terms and conditions of Schedule 29 of the Australia Post Terms and Conditions.
Website Terms and Conditions means the Australia Post website terms and conditions available at http://auspost.com.au/about-us/website-terms-conditions.html.
