After careful consideration, we have resumed our usual Signature on Delivery approach from Monday 10 October 2022.
If Signature on Delivery is requested by the sender, customers will be asked to sign a team member’s scanner to confirm that their item has been delivered, or collected from a Post Office.
If customers would prefer not to sign or are unwell, they can let our team member know they would like a contactless delivery option when they receive their item.
After a careful safety risk assessment, we're comfortable that resuming our usual Signature on Delivery approach will not present unnecessary risk to our customers or team members.
If the sender hasn't requested a signature, the postie will check for a safe place to leave your item. If a safe place can't be found, they'll take it to the Post Office for collection.
