Effective 1 September 2025, we no longer offer car, home, contents and landlord insurance. Any existing policies will remain valid until their expiry date shown on the Certificate of Insurance.
Relevant documents are available below for each insurance product.
Car Insurance
Combined FSG and PDS
Additional Information Guides (AIG)
Other documents
For NSW policies, read more about the Emergency Services Levy.
Combined FSG and PDS
Additional Information Guides
Other documents
For NSW policies, read more about the Emergency Services Levy.
Home and contents insurance
Home and contents insurance
Combined FSG and PDS
Key Facts Sheets
Additional Information Guides (AIG)
Other documents
For NSW policies, read more about the Emergency Services Levy.
Combined FSG and PDS
Key Facts Sheets
Additional Information Guides (AIG)
Other documents
For NSW policies, read more about the Emergency Services Levy.
Combined FSG and PDS
Additional Information Guides (AIG)
Other documents
For NSW policies, read more about the Emergency Services Levy.
Complaints process
Complaints process
Please call 13 70 11 to make a complaint or dispute.
If you’re not happy with the decision or it has taken more than 30 days to respond to your complaint from the date the complaint is made, please contact the Australia Financial Complaints Authority (AFCA) on 1800 931 678.
Make an insurance claim online
To lodge a claim online, visit Online Claims Form | QBE AU.
Alternatively, you can call 13 70 11 to lodge a complaint over the phone.
