Choose from 2 options

Redirect your parcel in transit1

With a MyPost account, you can redirect your parcel to a different street address, Parcel Locker, or Post Office. You can change the delivery location up until your parcel is on board for delivery.

Redirect a parcel

Have your parcel left in a safe place2

With a MyPost account, you can choose to have your parcel left in a safe place up to one hour before delivery time.

Leave in a safe place

Redirect your parcel in transit

You can only redirect a parcel in transit if it's addressed to a street address and you have a MyPost account. If eligible to be redirected, you can choose 'redirect' from the track list in your MyPost account.

  • You can request to have your parcel redirected once your parcel leaves the sender right up until it's onboard for delivery. If redirecting is no longer available for your parcel, you won’t be able to choose this option.
  • When shopping online, use the email address or mobile number you use in your MyPost account, so you can redirect your parcel in transit.
  • Add your home address and mobile number to your MyPost account so we can match parcels to you and enable your preferred delivery options.
  • Redirect your parcel while in transit to any parcel collection point, including a different street address, Parcel Locker, Parcel Collect at your nearest Post Offices, or your PO Box (if you have one).
  • Allow an extra business day for us to retrieve your parcel, plus any additional days needed to deliver it to the new address.
  • In transit redirection may not be available in all situations. If we can’t redirect your parcel you’ll be notified.3

Have your parcel left in a safe place

You can only request to have your parcel left in a safe place if you have a MyPost account. Safe places are locations where your parcel can’t be seen from the street, including your front door or porch, in your mailbox (if the parcel fits), under the carport or verandah, or by the side gate.

A safe place must be considered safe and accessible by our drivers. If it is, then we’ll leave it if:

  • The parcel doesn’t require a signature, or
  • The parcel requires a signature but the sender has instructed us it can be left in a safe place, provided us with your contact details, and you’ve chosen this option in your MyPost account.
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1 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location.

2  Terms and conditions apply. The service is only available for deliveries to an address that is accessible and to a requested delivery location where it is safe to leave parcels. Parcels that do not require a signature will be left in a place our delivery drivers deem to be safe.

3 Redirecting your parcel in transit may be unavailable for a few reasons including: the sender has provided your residential or postal address but not your email or mobile number; the sender has opted out of allowing redirect requests; it was originally addressed to a Parcel Locker, Post Office or PO Box; our tracking system doesn’t have the information to support redirecting; or it’s too late to request redirecting as it's on board for delivery.

If your parcel is ineligible to be redirected, it will be delivered to the original address, and you’ll be notified that your request was unsuccessful.

Changing your delivery address may result in a delay in delivery, depending on the location.