Fast facts about Australia Post

As a Government Business Enterprise (GBE) that operates under the Australian Postal Corporation Act 1989 (APC Act), Australia Post is a completely self-funded business with both commercial and community service obligations. It requires us to make the best use of our assets and resources, enabling us in turn to earn profits that can be reinvested in our business for the benefit of the Australian community.

We directly employ a workforce of 36,374 team members (excluding casuals and contractors). Overall, we have more than 64,900 team members and extended workforce in our delivery, retail and operational networks.

We are committed to enhancing our reputation, and performance, as a responsible business and we are actively pursuing our goal of reducing our environmental impacts. 

• Group revenue $4.69 billion, down 2.4 per cent on same period last year (1H22)
• Group profit before tax $23.6 million, down 88.2 per cent from $199.8 million in 1H22
• Letters revenue $881.9 million, down 5.7 per cent on prior corresponding period
• Letters losses increased to $189.7 million, an increase of 171.5 per cent from 1H22
• Parcels and Services revenue $3.80 billion, down 1.6 per cent on first half last year
• Invested $208.2 million into the business, including in new parcel facilities, fleet and technology

Our unrivalled retail and delivery networks span the nation.

• With 4,310 Post Offices, we have the nation’s most extensive retail footprint – and 2,513 of these offices are in regional Australia
• Our network includes:
  • 14,982 street posting boxes
  • 5,732 motorbikes
  • 7,236 delivery vans, trucks, cars and utes
  • 3,125 electric delivery vehicles
  • 1,507 electric bikes
  • up to 25 airline freighters chartered each day
  • 492 facilities
  • 51,000+  parcel lockers
• Over 2.7 billion items were processed in 2021/22, and we deliver to 12.6 million delivery points across Australia
• We deliver to more than 200 countries, territories and regions

• 220 million transactions in our Post Offices
• 902 million visits to our digital channels, up 25 per cent on last year
• 200,000 small businesses supported with MyPost Business
• Sent more than 91 million estimated-time-of-arrival notifications to customers, with 94 per cent of parcels delivered within the two hour window
• $38 million+ spent with social enterprises and Indigenous businesses
• 4 million prepaid postcards promoting Beyond Blue's mental health support services delivered to regiounal households
• 280,000 books delivered to children in remote First Nations communities since 2020
  
• 432 grants supporting community organisations across Australia

• We directly employ a workforce of 36,374 team members (excluding casuals and contractors). Overall, we have more than 64,900 team members and extended workforce in our delivery, retail and operational networks
  
• In 2021/22 we removed 365 million manual handling touch points, keeping our people safer
• We kept our people safe through COVID 19, with a range of controls including zoning, staggered shifts and rapid antigen testing where necessary, and support for those working remotely
• We helped our people stay mentally well, by identifying and mitigating psychosocial exposures, raising awareness and combatting stigma
• We appointed a Chief Mental Health Officer who is working with us on further strengthening our Psychological Safety Strategy and programs, the first role of its kind in a Government Business Enterprise
• We have a current 2020-22 Stretch Reconciliation Action Plan, reaffirming our commitment to reconciliation. We are now working on our new RAP, commencing in 2023
• We have a current 2020-22 Accessibility and Inclusion Plan, to support accessible employment, products, services and places for everyone. We are now working on our new Accessibility and Inclusion plan, commencing in 2023
• 3 per cent of our workforce are Aboriginal and Torres Strait Islander background
• 37.1% of our workforce are female, 5.6% live with disability, 3.5% identify as LGBTQIA and 31.9% are from a culturally and linguistically diverse background
• Our employees represent 134 nationalities, speaking 62 languages
  

• Further developed the Local Business Partner program, providing our Licensees with the training, knowledge and capability they need to directly manage a portfolio of small to medium enterprise customers
• Plugged in market leading data science platform Dataiku to develop solutions for more accurate delivery predictions for our customers, forecasts for our operations and faster insights for our teams
• Named 'Top Overall Enterprise Innovator' by Cloud Connectivity Innovator Awards 2021 
  

• Australia Post supports the Australian Government’s commitment to Net Zero by 2050
• Reduce scope 1, 2 and 3 emissions by 15 per cent from an FY19 baseline
• Source 100 per cent renewable electricity by 2025
• Reduce our waste to landfill by 20 per cent from an FY19 baseline
• Increase our recycling rate to 70 per cent by 2025
• Australia's largest electric delivery fleet, with 4,635 electric delivery vehicles
• 185 million parcels delivered carbon neutral since 2019
• 23,000 solar panels across 71 sites
• 100 per cent Australia Post branded plastic satchels contain recycled plastic